Warranty & Support

 WARRANTY Period

Model                                  Warranty Items                                            Warranty Period
C800 Main device & Accessories  Twelve months
T5 Main device & Accessories  Twelve months
T6 Main device & Accessories  Twelve months
V5 Main device & Accessories  Twelve months
V6 Main device & Accessories  Twelve months
V7 Main device & Accessories  Twelve months
K1 Main device & Accessories  Twelve months


LIMITED PRODUCT WARRANTY
Toumei warrants the original purchaser that your Toumei product shall be free from defects in materials and workmanship under normal use for a period aforementioned.
Toumei does not warrant the operation of the product will be uninterrupted or error-free.
Toumei is not responsible for damage arising from failure to following instructions relating to the product's usage.

REMEDIES
If a hardware defect is found and a valid claim is received by Toumei within the Warranty Period, Toumei will, at its option and to the extent permitted by law, either (1) repair the product at no charge, use new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the products are sold by www.toumeipro.com, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

HOW TO OBTAIN WARRANTY SERVICE
A Warranty Service Order must be requested from Toumei within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Toumei Service Team support@toumeipro.com.
To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Toumei. In accordance with applicable law, Toumei may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Toumei will not be responsible for any such damage or loss.

FAQ:https://toumei.myshopify.com/pages/q-a
Technic support: Support@toumeipro.com 

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